Ventair Solstice SOL2000 Outdoor Heater

Warranties

For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and check the faulty product is within the applicable warranty period. Warranty is replacement only.

Lights For You is not responsible for damages caused by unprofessional installation, modified products or manipulated by the customer or by any other person not authorised by the manufacturer; as well as by improper use, manipulation and/or short circuits, apparent signs of improper treatment.

Damaged or Missing Items

Notification of any damages or missing items must be received by Lights For You within seven (7) days of receipt of the product. Please email photos to ashfield@lightsforyou.com.au.

If the product is to be repaired or replaced, it must correspond to the one originally sent by Lights For You and the customer must include the delivery note and/or invoice.

Returns

Lodge a Return

You must lodge a return request via the below request form.

Excluded from Change of Mind

Credits will be issued in the form of store credit or gift voucher and will be equal to the price paid for the product minus the cost of shipping. Store credit vouchers are valid for six months from the date of issuance.

Our Rights

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our Faults & damages policy.

Cancellations

Customers who wish to cancel all or part of an order due to change of mind or incorrectly ordered may do subject to cancelling in within 12 hours, during business hours from time of purchase. Once products have been shipped, you cannot cancel them.